Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    Coverage
    Services are provided up to 5 years/160 000 km(100,000mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permiss ...

    Engine Overheating
    The vehicle has several indicators to warn of engine overheating. There are two engine hot messages that may be displayed in the Driver Information Center (DIC). See Engine Cooling System Mes ...

    Interior
    Five occupants fit inside the Escalade EXT's cab, which includes a 60/40-split rear bench seat. The midgate extends the bed from 5 feet 3 inches long to 8 feet 1 inch, and it folds into the interi ...