Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    How the System Works
    URPA comes on automatically when the shift lever is moved into R (Reverse). A single tone sounds to indicate the system is working. URPA operates only at speeds less than 8 km/h (5 mph). An obstac ...

    Turn-by-Turn Navigation
    1. Push to connect to a live Advisor. 2. Request directions. 3. Directions are downloaded to the vehicle. 4. Follow the voice-guided commands. ...

    Remote Window Operation
    The vehicle may have remote operating windows that will open all the windows from outside the vehicle by pressing and holding on the Remote Keyless Entry (RKE) transmitter. ...