Customer Satisfaction Procedure (Mexico)

Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very important to your dealer and General Motors.
Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.
If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.
Make sure that they have all necessary information.
They are interested in your continual satisfaction.
STEP TWO
If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE
If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information:
- Name
- Address
- Phone number
- Model year
- Brand
- Vehicle Identification Number (VIN)
- Mileage
- Delivery date
- Description of the problem
- Dealership name
- Dealership address
See Customer Assistance Offices (U.S. and Canada) or Customer Assistance Offices (Mexico).
See also:
Using the Tire Sealant and
Compressor Kit without
Sealant to Inflate a Tire
(Not Punctured)
To use the air compressor to inflate
a tire with air only and not sealant:
If a tire goes flat, avoid further tire
and wheel damage by driving slowly
to a level place. Turn on the hazard
wa ...
Storing the Tire Sealant and Compressor Kit
This vehicle may have a tire sealant and compressor kit in place of a jack
or spare tire. It is located in a foam container in the rear compartment
storage area.
If the vehicle has a cargo co ...
Increasing Speed While Using
Cruise Control
If the cruise control system is
already activated:
- Press and hold the +RES button
on the steering wheel until the
desired speed is reached, then
release it.
- To increase vehicle speed in ...






