Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very important to your dealer and General Motors.
Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.
If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.
Make sure that they have all necessary information.
They are interested in your continual satisfaction.
STEP TWO
If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE
If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information:
- Name
- Address
- Phone number
- Model year
- Brand
- Vehicle Identification Number (VIN)
- Mileage
- Delivery date
- Description of the problem
- Dealership name
- Dealership address
See Customer Assistance Offices (U.S. and Canada) or Customer Assistance Offices (Mexico).
See also:
Rear Window Wiper/Washer
The rear wiper control is located on the turn and lane-change lever.
To turn the rear wiper on, slide the lever to a wiper position.
(Off): Turns the wiper off.
(Rear Wiper Delay): Turns on the
...
Easy Exit Positions
This feature can move the driver seat rearward and the power steering column
up and forward to allow extra room to exit the vehicle.
(Easy Exit Positions): Press to recall
the easy exit positions ...
Engine Oil Life System
The engine oil life system calculates engine oil life based on vehicle use
and displays the CHANGE ENGINE OIL SOON message when it is time to change the
engine oil and filter.
The oil life system ...