How OnStar Service Works
Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Vehicle Diagnostics, Remote Door Unlock, Roadside Assistance, Turn-by-Turn Navigation, and Hands-Free Calling are available on most vehicles.
Not all OnStar services are
available everywhere or on all
vehicles. For more information,
a full description of OnStar services,
system limitations, and OnStar
terms and conditions, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada); contact
OnStar at 1-888-4-ONSTAR
(1–888–466–7827) or TTY
1–877–248–2080; or push
to
speak with an Advisor. OnStar
services require a vehicle electrical
system, wireless service, and GPS
satellite technologies to be available
and operating for features to
function properly. These systems
may not operate if the battery is
discharged or disconnected.
OnStar service cannot work unless your vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area, and the wireless service provider has coverage, network capacity, reception, and technology compatible with OnStar’s service. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar service may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar service may not work. Other problems beyond OnStar’s control may prevent service such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming.
See Radio Frequency Statement for information regarding Part 15 of the Federal Communications Commission (FCC) rules and Industry Canada Standards RSS-GEN/210/220/310.
See also:
Starting the Vehicle with a Low Transmitter Battery
Replace the battery if the REPLACE
BATTERY IN REMOTE KEY
message displays in the DIC.
See “Replace Battery In Remote
Key” under Key and Lock Messages for additional
information.
If the trans ...
Deleting a Paired Phone
1. Press and hold for
two seconds. For vehicles with
a navigation system say
“Hands Free” after the tone.
2. Say “Bluetooth.”
3. Say “Delete.” The system asks
which phone to delete.
4. Sa ...
Multi-Band Antenna
The multi-band antenna is on the roof of the vehicle. The antenna is used
for the AM—FM radio, OnStar, the XM Satellite Radio Service System, and GPS
(Global Positioning System), if the vehicle has ...






