Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.
Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
Lamp Messages
AFL (ADAPTIVE FORWARD LIGHTING) LAMPS NEED SERVICE
This message displays when the Adaptive Forward Lighting (AFL) system is
disabled and needs service. See your dealer.
See Adaptive Forward Lig ...
Services Not Included in
Roadside Service
- Impound towing caused by
violation of any laws.
- Legal fines.
- Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
- Towing or services for vehicles
dri ...
SUSPENSION MODE TOUR
(CTS-V ONLY)
This message will be displayed
when touring mode is selected
using the Magnetic Ride Control
button in the center of the
instrument panel. See Magnetic
Ride Control for more
information. ...