Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.
Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
If a Crash Occurs
If there has been an injury, call emergency services for help. Do not leave the
scene of a crash until all matters have been taken care of.
Move the vehicle only if its position puts you in danger, ...
Vehicle Customization
Some vehicle features can be programmed by using the DIC buttons next to the
steering wheel. These features include:
Language
Door Lock and Unlock Settings
RKE Lock and Unlock Feedback
Lig ...
Starting the Vehicle with a Low Transmitter Battery
Replace the battery if the REPLACE
BATTERY IN REMOTE KEY
message displays in the DIC.
See “Replace Battery In Remote
Key” under Key and Lock Messages for additional
information.
If the trans ...