Customer Assistance Offices (U.S. and Canada)

Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to:

United States

Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Service: 1-800-882-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994

Canada

General Motors of Canada Limited Canadian Cadillac Customer Care Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 www.gm.ca

1-888-446-2000
1-800-263-3830 (For Text

Telephone devices (TTYs)) Roadside Service: 1-800-882-1112

Overseas

Please contact the local General Motors Business Unit.

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.

Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada

C.P. 11520, Mexico, D.F.
01-800-466-0805
Long Distance: 011-52-53 29 0805

    See also:

    Cadillac Technician Roadside Service (U.S. Only)
    Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor a ...

    Keyless Unlocking
    With the keyless access transmitter within 1m (3 ft), approach the front door and pull the handle to unlock and open the door. On some models there is a touch sensor on the door handle. If t ...

    Speedometer
    Displays a digital speedometer in the DIC. The speed displays in either kilometers per hour (km/h) or miles per hour (mph). To change the units from English to metric, see “Units” later in t ...