Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico
From Mexico City
5329-0816

From Other Mexico Locations
01-800-466-0816

United States and Canada
1-866-466-8195

Costa Rica
00-800-052-1005

Guatemala
1-800-999-5252

Panama
00-800-052-0001

Dominican Republic
1-888-751-5301

El Salvador
800-6273

Honduras
800-0122-6101

    See also:

    Driving on Hills
    Driving safely on hills requires good judgment and an understanding of what the vehicle can and cannot do. WARNING Many hills are simply too steep for any vehicle. Driving up hills can cause ...

    Cadillac Premium Care Maintenance
    Your vehicle comes with the Cadillac Premium Care Maintenance. It is a maintenance program that covers select maintenance services during the first 4 years or 80 000 km (50,000 mi), whichever come ...

    Remote Vehicle Start
    This vehicle may have a remote starting feature that allows you to start the engine from outside the vehicle. (Remote Vehicle Start): This button will be on the RKE transmitter if you have ...