Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico
From Mexico City
5329-0816

From Other Mexico Locations
01-800-466-0816

United States and Canada
1-866-466-8195

Costa Rica
00-800-052-1005

Guatemala
1-800-999-5252

Panama
00-800-052-0001

Dominican Republic
1-888-751-5301

El Salvador
800-6273

Honduras
800-0122-6101

    See also:

    Drive Systems
    All-Wheel Drive Vehicles with this feature always send engine power to all four wheels. It is fully automatic, and adjusts itself as needed for road conditions. When using a compact spare tire ...

    Theft-Deterrent Feature
    The theft-deterrent feature works by learning a portion of the Vehicle Identification Number (VIN) to the infotainment system. The infotainment system does not operate if it is stolen or moved to ...

    Hands-Free Calling
    1. Push . System responds: “OnStar ready.”. 2. Say “Dial.” System responds: “Please say the name or number to call.”. 3. Say the entire number without pausing, including a “1” and the area c ...