Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico
From Mexico City
5329-0816

From Other Mexico Locations
01-800-466-0816

United States and Canada
1-866-466-8195

Costa Rica
00-800-052-1005

Guatemala
1-800-999-5252

Panama
00-800-052-0001

Dominican Republic
1-888-751-5301

El Salvador
800-6273

Honduras
800-0122-6101

    See also:

    Shifting out of Park
    This vehicle is equipped with an electronic shift lock release system. The shift lock release is designed to: - Prevent ignition key removal unless the shift lever is in P (Park) with the sh ...

    Rear Window Wiper/Washer
    The rear wiper controls are on the end of the windshield wiper lever. ON: Press the upper portion of the button for continuous rear window wipes. OFF: The rear wiper turns off when the butto ...

    Battery Replacement
    Replace the battery if the REPLACE BATTERY IN REMOTE KEY message displays in the DIC. See “Replace Battery In Remote Key” under Key and Lock Messages for additional information. Notice: When ...