Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico
From Mexico City
5329-0816

From Other Mexico Locations
01-800-466-0816

United States and Canada
1-866-466-8195

Costa Rica
00-800-052-1005

Guatemala
1-800-999-5252

Panama
00-800-052-0001

Dominican Republic
1-888-751-5301

El Salvador
800-6273

Honduras
800-0122-6101

    See also:

    Replacing Airbag System Parts after a Crash
    WARNING A crash can damage the airbag systems in the vehicle. A damaged airbag system may not work properly and may not protect you and your passenger(s) in a crash, resulting in serious injury or ...

    Exit Recall
    : Press to move the driver seat back a preset distance and/or the power steering column, if equipped, up and forward. A single beep sounds when the exit feature activates. The vehicle must ...

    Interior Mirror
    Adjustment Hold the rearview mirror in the center and move it to view the area behind the vehicle. Automatic Dimming Rearview Mirror The mirror will automatically reduce the glare from the headla ...