Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
Security Light
The immobilizer light should come on briefly as the engine is started.
If it does not come on, have the vehicle serviced by your dealer.
If the system is working normally, the indicator ligh ...
Blizzard Conditions
Being stuck in snow can be a serious situation. Stay with the vehicle unless
there is help nearby.
If possible, use the Roadside Service (U.S. and Canada) or Roadside Service
(Mexico). To get hel ...
Ending a Call
Press to end a call. ...