Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico
From Mexico City
5329-0816

From Other Mexico Locations
01-800-466-0816

United States and Canada
1-866-466-8195

Costa Rica
00-800-052-1005

Guatemala
1-800-999-5252

Panama
00-800-052-0001

Dominican Republic
1-888-751-5301

El Salvador
800-6273

Honduras
800-0122-6101

    See also:

    Safety, Reliability & Mileage
    The Cadillac SRX is an Insurance Institute for Highway Safety Top Safety Pick, meaning it received the top rating, Good, in front, side and rear crash tests, as well as a roof-strength test. For t ...

    License Plate Lamp
    1. Remove the two screws holding each of the license plate lamps to the molding that is part of the liftgate. 2. Twist and pull the license plate lamp assembly forward through the molding openi ...

    Steering Wheel Adjustment
    Push the control up or down to tilt the steering wheel up or down. To set the memory position, see Vehicle Personalization  . ...