Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
Key and Lock Messages
NO REMOTE DETECTED
This message displays when trying to start the vehicle if an RKE transmitter
is not detected.
The transmitter battery may be weak. See “Starting the Vehicle with a Low
Trans ...
Turning the RVC System On or Off
The RVC system is designed to help the driver when backing up by displaying a
view of the area behind the vehicle. When the vehicle is shifted into R (Reverse),
the video image appears on the navi ...
Verify Minutes and Expiration
Push and say “minutes” then
“verify” to check how many minutes
remain and their expiration date. ...