Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico
From Mexico City
5329-0816

From Other Mexico Locations
01-800-466-0816

United States and Canada
1-866-466-8195

Costa Rica
00-800-052-1005

Guatemala
1-800-999-5252

Panama
00-800-052-0001

Dominican Republic
1-888-751-5301

El Salvador
800-6273

Honduras
800-0122-6101

    See also:

    Turn-by-Turn Navigation
    1. Push to connect to a live Advisor. 2. Request directions. 3. Directions are downloaded to the vehicle. 4. Follow the voice-guided commands. ...

    Throttle and Brake Pedal Adjustment
    The vehicle has adjustable throttle and brake pedals that allow you to change their positions. The switch used to adjust the pedals is located on the center console below the climate control sy ...

    Seat Position
    To adjust the seat: - Move the seat forward or rearward by moving the horizontal control forward or rearward. - Raise or lower the front or rear part of the seat cushion by moving the fr ...