Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico
From Mexico City
5329-0816

From Other Mexico Locations
01-800-466-0816

United States and Canada
1-866-466-8195

Costa Rica
00-800-052-1005

Guatemala
1-800-999-5252

Panama
00-800-052-0001

Dominican Republic
1-888-751-5301

El Salvador
800-6273

Honduras
800-0122-6101

    See also:

    Engine Coolant Temperature Gauge
    This gauge shows the engine coolant temperature. If the indicator on the gauge moves towards the shaded area on the thermostat, it means that the engine coolant has overheated. If the vehicle has ...

    MP3 Format
    There are guidelines that must be met, when creating an MP3 disc. If the guidelines are not met when recording a CD-R(W), the CD may not play. The guidelines are: Sampling rate: 16 kHz, 22.05 kH ...

    Key and Lock Messages
    NO REMOTE DETECTED This message displays when trying to start the vehicle if an RKE transmitter is not detected. The transmitter battery may be weak. See “Starting the Vehicle with a Low Trans ...