If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.

Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Service (U.S. and Canada)   or Roadside Service (Mexico)  .

Gather the following information:

  • Driver name, address, and telephone number.
  • Driver license number.
  • Owner name, address, and telephone number.
  • Vehicle license plate number.
  • Vehicle make, model, and model year.
  • Vehicle Identification Number (VIN).
  • Insurance company and policy number.
  • General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates?  .

    See also:

    Antilock Brake System (ABS) Warning Light
    For vehicles with the Antilock Brake System (ABS), this light comes on briefly when the engine is started. If it does not, have the vehicle serviced by your dealer. If the system is working nor ...

    Recreational Vehicle Towing
    Recreational vehicle towing means towing the vehicle behind another vehicle – such as behind a motorhome. The two most common types of recreational vehicle towing are known as dinghy towing ...

    Drive Systems
    All-Wheel Drive Vehicles with this feature always send engine power to all four wheels. It is fully automatic, and adjusts itself as needed for road conditions. When using a compact spare tire ...