Reporting Safety Defects to the United States Government

Cadillac Escalade ESV / Cadillac Escalade ESV Owners Manual / Customer Information / Reporting Safety Defects / Reporting Safety Defects to the United States Government

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to:

Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

    See also:

    Keyless Access Operation
    Some vehicles have the keyless access system that lets you lock and unlock the doors and access the liftgate without removing the remote transmitter from your pocket, purse, briefcase, etc. The keyl ...

    How the System Works
    When the vehicle is started, both outside mirror displays will briefly come on to indicate that the system is operating. While driving forward, the left or right side mirror SBZA display w ...

    Safety System Check
    Now and then, check that the safety belt reminder light, safety belts, buckles, latch plates, retractors, and anchorages are all working properly. Look for any other loose or damaged safety belt s ...