Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico

From Mexico City

5329-0816

From Other Mexico Locations

01-800-466-0816

United States and Canada

1-866-466-8195

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

    See also:

    Automatic Entry Recall
    If entry/exit recall is programmed on in the vehicle personalization menu, automatic entry recall occurs when the ignition is turned on. See Vehicle Personalization. To stop recall movement, ...

    California Perchlorate Materials Requirements
    Certain types of automotive applications, such as airbag initiators, safety belt pretensioners, and lithium batteries contained in Remote Keyless Entry transmitters, may contain perchlorate ...

    Overview
    Cadillac introduced the 2013 ATS, an all-new compact luxury sports sedan intended to challenge the world's best premium cars. Developed on an all-new, lightweight vehicle architecture, Cadillac's ...