Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.
Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
SERVICE ALL WHEEL DRIVE
This message displays if a problem
occurs with the All-Wheel Drive
(AWD) system. The vehicle will run
in 2WD. This could be caused by:
- An electronics problem
- An AWD system oil overheat
- ...
Roof Rack System (Wagon)
WARNING!
If something is carried on top of
the vehicle that is longer or wider
than the roof rack—like paneling,
plywood, or a mattress—the
wind can catch it while the vehicle
is being driv ...
Shifting Into Park
WARNING
It can be dangerous to get out of the vehicle if the shift lever is not fully
in P (Park) with the parking brake firmly set. The vehicle can roll. If you have
left the engine running ...