Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.
Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
Rear Vision Camera (RVC)
If available, the RVC displays a view of the area behind the vehicle when
the vehicle is shifted into R (Reverse). The display will appear on either the
inside rearview mirror or navigation screen, ...
Conditions in Which Remote Start Will Not Work
The remote vehicle start feature
will not operate if any of the
following occur:
- The ignition is in any position
other than LOCK/OFF.
- A keyless access transmitter is
inside the vehicle.
...
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer
Assistance Center
Cadillac Motor Car Divi ...