If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.

Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Service (U.S. and Canada) or Roadside Service (Mexico).

Gather the following information:

- Driver name, address, and telephone number.

- Driver license number.

- Owner name, address, and telephone number.

- Vehicle license plate number.

- Vehicle make, model, and model year.

- Vehicle Identification Number (VIN).

- Insurance company and policy number.

- General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts.

See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates?.

    See also:

    EPB Apply
    The EPB can be applied any time the vehicle is stopped. The EPB is applied by momentarily lifting up on the EPB switch. Once fully applied, the parking brake status light will be on. While the brake ...

    Services Not Included in Roadside Service
    Impound towing caused by violation of any laws. Legal fines. Mounting, dismounting, or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on ...

    Call Waiting
    Call waiting must be supported on the cell phone and enabled by the wireless service carrier. - Press to answer an incoming call when another call is active. The original call is placed on ...