Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico

From Mexico City

5329-0816

From Other Mexico Locations

01-800-466-0816

United States and Canada

1-866-466-8195

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

    See also:

    General Information
    For service and parts needs, visit your dealer. You will receive genuine GM parts and GM-trained and supported service people. Genuine GM parts have one of these marks: ...

    Safety
    Six airbags, including front-seat side-impact and side curtain-type devices, are standard. All-disc antilock brakes include brake assist. GM's StabiliTrak electronic stability system is standard. ...

    Immobilizer Operation (Key Access)
    This vehicle has a passive theft-deterrent system. The system does not have to be manually armed or disarmed. The vehicle is automatically immobilized when the key is removed from the igniti ...