Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.
Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
Services Provided
- Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Cadillac dealership. It is the
owner's responsibility for the
...
SERVICE TRACTION
CONTROL
This message displays when
there is a problem with the
Traction Control System (TCS).
The TCS/StabiliTrak warning light
on the instrument panel cluster also
comes on. When this message
disp ...
Manual Mode
Driver Shift Control (DSC) or
Tap Shift
Notice: Driving with the engine
at a high rpm without upshifting
while using Driver Shift Control
(DSC), could damage the vehicle.
Always upshift when ...