Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.
Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
Reactivation for Subsequent
Owners
Push and follow the prompts to
speak to an Advisor as soon as
possible after acquiring the vehicle.
The Advisor will update vehicle
records and will explain the OnStar
service offers and opt ...
Rear Vision Camera (RVC)
The rear vision camera displays a
view of the area behind the vehicle
on either the navigation screen or
the inside rearview mirror when the
vehicle is shifted into R (Reverse).
Once shifted ...
Anti-Pinch Feature
If an object is in the path of the sunroof when it is closing, the
anti-pinch feature detects the object and stops the sunroof from closing at the
point of the obstruction. The sunroof then returns ...