Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.
Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
Service Vehicle Messages
SERVICE AC SYSTEM
This message is displayed if there is a problem with the air conditioning
system. Take the vehicle to your dealer for service.
SERVICE POWER STEERING
This message is displa ...
Weatherstrips
Apply silicone grease on
weatherstrips to make them last
longer, seal better, and not stick or
squeak. See Recommended Fluids
and Lubricants. ...
SUSPENSION MODE TOUR
(CTS-V ONLY)
This message will be displayed
when touring mode is selected
using the Magnetic Ride Control
button in the center of the
instrument panel. See Magnetic
Ride Control for more
information. ...