Roadside Service (U.S. and Canada)

U.S.: 1-800-224-1400
Canada: 1-800-882-1112.

Text Telephone (TTY) Users
(U.S. Only): 1-888-889-2438.

Service is available 24 hours a day, 365 days a year.

Calling for Service

When calling Roadside Service, have the following information ready:

- Your name, home address, and home telephone number.
- Telephone number of your location.
- Location of the vehicle.
- Model, year, color, and license plate number of the vehicle.
- Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
- Description of the problem.

Coverage

Services are provided up to 5 years/160 000 km(100,000mi), whichever comes first.

In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.

Roadside Service is not a part of the New Vehicle Limited Warranty.

Cadillac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Service program at any time without notification.

Cadillac and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.

Cadillac Owner Privileges™

- Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station.

- Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar.

For security reasons, the driver must present identification before this service is given.

- Emergency Tow from a Public Road or Highway: Tow to the nearest Cadillac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow.

- Flat Tire Change: Service to change a flat tire with spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is your responsibility for the repair or replacement of the tire if it is not covered by the warranty.

- Battery Jump Start: Service to jump start a dead battery.

- Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route.

Additional travel information is also available. Allow three weeks for delivery.

- Trip Interruption Benefits and Service: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/160 000 km(100,000mi) Powertrain warranty period.

Items considered are hotel, meals, and rental car.

Cadillac Technician Roadside Service (U.S. Only)

Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service.

A dealer technician will travel to your location within a 30 mile radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership.

Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs.

Services Not Included in Roadside Service

- Impound towing caused by violation of any laws.
- Legal fines.
- Mounting, dismounting, or changing of snow tires, chains, or other traction devices.
- Towing or services for vehicles driven on a non-public road or highway.

Services Specific to Canadian-Purchased Vehicles

- Fuel delivery: Reimbursement is approximately $5 Canadian.

Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service.

- Lock-Out Service: Vehicle registration is required.
- Trip Routing Service: Limit of six requests per year.

- Trip Interruption Benefits and Service: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Service advisor will help you make arrangements and explain how to receive payment.

- Alternative Service: If assistance cannot be provided right away, the Roadside Service advisor may give you permission to get local emergency road service.

You will receive payment, up to $100, after sending the original receipt to Roadside Service.

Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

    See also:

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    Lower Anchor and Top Tether Anchor Locations
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    Maintenance Records
    After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts. ...