Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very important to your dealer and General Motors.
Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.
If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.
Make sure that they have all necessary information.
They are interested in your continual satisfaction.
STEP TWO
If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE
If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information:
- Name
- Address
- Phone number
- Model year
- Brand
- Vehicle Identification Number (VIN)
- Mileage
- Delivery date
- Description of the problem
- Dealership name
- Dealership address
See Customer Assistance Offices (U.S. and Canada) or Customer Assistance Offices (Mexico).
See also:
Exterior
The ATS looks good on the road. You never can tell for sure at an auto show,
where I thought the headlights were too slit-like, and I wasn't sure about the
hump in the trunk lid, accented as it is ...
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
To mute a call, press and
then say “Mute Call.”
To cancel m ...
Leaving the Vehicle with the Engine Running
WARNING
It can be dangerous to leave the vehicle with the engine running. The vehicle
could move suddenly if the shift lever is not fully in P (Park) with the parking
brake firmly set. And, ...