Scheduling Service Appointments (U.S. and Canada)
When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience.
If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions.
If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
See also:
OnStar Additional Information
Transferring Service
Push to request account transfer
eligibility information. The Advisor can assist in canceling or removing account
information. If OnStar receives information that vehicle ow ...
Rocking Your Vehicle to Get It Out
Turn the steering wheel left and right to clear the area around the front wheels.
Turn off any traction or stability system. Shift back and forth between R (Reverse)
and a forward gear, spinning t ...
Customer Satisfaction Procedure (U.S. and Canada)
Your satisfaction and goodwill are important to your dealer and to Cadillac.
Normally, any concerns with the sales transaction or the operation of the
vehicle will be resolved by your dealer's sales ...