Services Not Included in Roadside Assistance

Roadside Assistance does not cover or reimburse services for the following:

  • Events caused by fraud or bad faith by the driver.
  • Vehicle immobilization situations due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.
  • Vehicle immobilization situations arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.
  • Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services.
  • Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.
  • Any damage to the vehicle without intent, derived from the services provided.
  • Cost of towing a trailer when choosing a Cadillac dealer that is nearest to the temporary storage facility for the disabled vehicle.
  • Cost of all maneuvers required to access the vehicle when it is not available to be towed.
  • Cost of fuel provided.

Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.

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