Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico

From Mexico City

5329-0816

From Other Mexico Locations

01-800-466-0816

United States and Canada

1-866-466-8195

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

    See also:

    Weight of the Trailer Tongue
    The tongue load (A) of any trailer is an important weight to measure because it affects the total gross weight of the vehicle. The Gross Vehicle Weight (GVW) includes the curb weight of the ...

    Manual Liftgate Operation
    To unlock the liftgate, press on the power door lock switch or press on the Remote Keyless Entry (RKE) transmittertwice, see Remote Keyless Entry (RKE) System Operation  . Press the touc ...

    CALIBRATING DRIVE IN CIRCLES
    This message displays when calibrating the compass. Drive the vehicle in circles at less than 8 km/h (5 mph) to complete the calibration. See Compass for more information. ...