Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico

From Mexico City

5329-0816

From Other Mexico Locations

01-800-466-0816

United States and Canada

1-866-466-8195

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

    See also:

    Hitch Cover (without Dual Exhaust)
    The vehicle may have a hitch cover. To remove the hitch cover: 1. Turn the fasteners on the lower tabs 90 degrees counterclockwise. 2. Lift the lower edge of the cover about 45 degrees. 3. Pull t ...

    Center Console Storage
    The center console has an armrest, upper storage tray, and a lower storage area. The armrest can be adjusted to a rearward, middle, and forward position. Slide the top of the armrest to adjust to ...

    Powertrains
    Direct injection technology helps the Cadillac CTS offer more power while maintaining fuel economy and lowering emissions. It delivers fuel more precisely to increase the efficiency of combustion. ...