Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.
Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
See also:
Accepting or Declining a Call
When an incoming call is received, the infotainment system mutes and a ring
tone is heard in the vehicle.
Accepting a Call
Turn the MENU/SELECT knob to “Answer” and press the MENU/ SELECT knob ...
Navigation
OnStar navigation requires the Directions and Connections service plan.
Push to receive directions or have them sent to the vehicle navigation
screen. Destinations can also be forwarded to the veh ...
Parade Dimming
This feature does not let the
instrument panel display screens
dim during daylight hours while the
ignition is in the ACC/ACCESSORY
or ON/RUN position and the parking
lamps or headlamps are ...