Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico

From Mexico City

5329-0816

From Other Mexico Locations

01-800-466-0816

United States and Canada

1-866-466-8195

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

    See also:

    Lockout Deterrent
    Lockout deterrent decreases the chances that the keys may be accidentally locked in the vehicle. When door locking is requested by pressing on the instrument panel or front door panels, or the RK ...

    Weight of the Trailer
    How heavy can a trailer safely be? It should never weigh more than 450 kg (1,000 lbs). But even that can be too heavy. Speed, altitude, road grades, outside temperature, special equipment, ...

    Storing Memory Positions
    To save into memory: 1. Adjust the driver seat, outside mirrors, and the power steering column, if equipped, to the desired driving positions. 2. Press and hold “1” until two beeps sound. 3 ...