Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico

From Mexico City

5329-0816

From Other Mexico Locations

01-800-466-0816

United States and Canada

1-866-466-8195

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

    See also:

    Overview
    The Escalade moves to the new GMT900 platform for the 2007 model year. Its introduction was accelerated as sales began slipping. The regular Escalade will be joined by a stretched ESV version as w ...

    Engine Cooling System Messages
    A/C OFF DUE TO HIGH ENGINE TEMP This message displays when the engine coolant becomes hotter than the normal operating temperature. To avoid added strain on a hot engine, the air conditioning com ...

    Infotainment
    Read this manual thoroughly to become familiar with how the navigation system operates. The navigation system includes navigation and audio functions. Keeping your eyes on the road and your mind o ...