Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico

From Mexico City

5329-0816

From Other Mexico Locations

01-800-466-0816

United States and Canada

1-866-466-8195

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

    See also:

    Heated Rear Seats
    The buttons are on the Rear Sear Audio (RSA) panel on the rear of the center console. Press or to heat the left outboard or right outboard seat cushion and to cycle through the temperature s ...

    Returning the Seatback to the Upright Position
    To return the seatback to the upright position: 1. Open the liftgate to access the controls for the seat. 2. Raise the seatback to the upright position. WARNING If either seatback is not lock ...

    Lockout Protection
    If the power door lock switch is pressed when the key is in the ignition and a door is open, all the doors will lock and only the driver door will unlock. If the doors are closed, they can b ...