Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico

From Mexico City

5329-0816

From Other Mexico Locations

01-800-466-0816

United States and Canada

1-866-466-8195

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

    See also:

    Ride Control System Messages
    SERVICE STABILITRAK If your vehicle has StabiliTrak and this message displays, it means there may be a problem with the StabiliTrak system. If you see this message, try to reset the system. Stop; ...

    Dome Lamps
    The dome lamps are located in the overhead console. They come on when any door is opened and turn off after all the doors are closed. Turn the instrument panel brightness knob located below the dome ...

    Dolly Towing (Rear-Wheel-Drive Vehicles)
    Use the following procedure to dolly tow a rear-wheel-drive vehicle from the rear: 1. Attach the dolly to the tow vehicle following the dolly manufacturer's instructions. 2. Put the rear w ...