Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico

From Mexico City

5329-0816

From Other Mexico Locations

01-800-466-0816

United States and Canada

1-866-466-8195

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

    See also:

    Removing the Crossrails
    1. Move both levers of the crossrail into the upper forward position. 2. Slide the crossrail into the cut-out area. 3. Remove the crossrail from the vehicle. 4. Repeat for the other crossrail ...

    Dolly Towing (Rear-Wheel-Drive Vehicles)
    Use the following procedure to dolly tow a rear-wheel-drive vehicle from the rear: 1. Attach the dolly to the tow vehicle following the dolly manufacturer's instructions. 2. Put the rear w ...

    Tire Rotation
    Tires should be rotated every 12 000 km (7,500 mi). See Maintenance Schedule. Tires are rotated to achieve a uniform wear for all tires. The first rotation is the most important. Any time ...