Services Not Included in Roadside Assistance

Roadside Assistance does not cover or reimburse services for the following:

- Events caused by fraud or bad faith by the driver.

- Vehicle immobilization situations due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.

- Vehicle immobilization situations arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.

- Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services.

- Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.

- Any damage to the vehicle without intent, derived from the services provided.

- Cost of towing a trailer when choosing a Cadillac dealer that is nearest to the temporary storage facility for the disabled vehicle.

- Cost of all maneuvers required to access the vehicle when it is not available to be towed.

- Cost of fuel provided.

Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.

    See also:

    Hill Start Assist (HSA)
    This vehicle has a Hill Start Assist (HSA) feature, which may be useful when the vehicle is stopped on a grade. This feature is designed to prevent the vehicle from rolling, either forward or rearwa ...

    Headlamp Aiming
    The headlamp aiming system has been preset at the factory. If the vehicle is damaged in an accident, the aim of the headlamps can be affected and adjustment could be necessary. It is recommende ...

    Securing a Child Restraint Designed for the LATCH System
    WARNING! If a LATCH-type child restraint is not attached to anchors, the child restraint will not be able to protect the child correctly. In a crash, the child could be seriously injured or ...