Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    If the Off Indicator is Lit for an Adult-Size Occupant
    If a person of adult size is sitting in the right front passenger seat, but the off indicator is lit, it could be because that person is not sitting properly in the seat. If this happens, use th ...

    Power Seat Adjustment
    To adjust a power seat, if equipped: - Move the seat forward or rearward by sliding the horizontal control forward or rearward. - Raise or lower the front or rear part of the seat cushion ...

    Advanced safety features based on 'control and alert' strategy
    The Cadillac XTS' technology fundamentally supports a suite of advanced safety features, based on a "control and alert" strategy that extends the vision around the vehicle. It helps driv ...