Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    Entering the Feature Settings Menu
    1. Turn the ignition on. To avoid excessive drain on the battery, it is recommended that the headlamps are turned off. 2. Press the customization button to enter the feature settings menu. ...

    Automatic Transmission
    Move the shift lever to P (Park) or N (Neutral). The engine will not start in any other position. To restart the engine when the vehicle is already moving, use N (Neutral) only. If the vehicl ...

    Rear-Seat Pass Through
    If the vehicle has the rear-seat pass through door, the trunk can be accessed through the rear seat. This is useful when transporting long items. To open the door, pull down the rear seat ar ...