Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    Manual Transmission
    If the vehicle has a manual transmission, the shift lever is located on the center console between the front seats. The following explains how to operate the manual transmission. CTS CT ...

    General Towing Information
    Only use towing equipment that has been designed for the vehicle. Contact your dealer or trailering dealer for assistance with preparing the vehicle for towing a trailer. See the following tra ...

    Under the Hood
    The Escalade ESV uses the same engine as does the regular Escalade: a 6.2-liter V-8 with 403 horsepower and 417 pounds-feet of torque. It works through a six-speed-automatic transmission. Permanen ...