Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    Sexy wagon? Yes. Sexy purchase?
    Competition has never been fiercer. I don’t think consumers have ever had as much choice as they do now. Compared to 20 years ago, cars are affordable and as every maker tends to move upscale, we ...

    Scheduling Service Appointments (U.S. and Canada)
    When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, yo ...

    Exterior
    The 2011 Escalade ESV was so big it made all the other cars around it feel like an entourage of hangers-on. It has plenty of chrome and shined like an opera singer dressed for the stage and ready ...