If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.

Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Service (U.S. and Canada) or Roadside Service (Mexico).

Gather the following information:

- Driver name, address, and telephone number.

- Driver license number.

- Owner name, address, and telephone number.

- Vehicle license plate number.

- Vehicle make, model, and model year.

- Vehicle Identification Number (VIN).

- Insurance company and policy number.

- General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts.

See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates?.

    See also:

    Adaptive Forward Lighting (AFL)
    The Adaptive Forward Lighting System (AFL) pivots the headlamps horizontally to provide greater road illumination while turning. To enable AFL, set the exterior lamp switch on the multifunct ...

    Lamps
    Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. - Signs that the headlamps need attention include dimming, failure to light, cracking, o ...

    Driving in Mud, Sand, Snow, or Ice
    Use a low gear when driving in mud – the deeper the mud, the lower the gear. Keep the vehicle moving to avoid getting stuck. Traction changes when driving on sand. On loose sand, such as on beaches ...